Last updated
The short version
All sales are final. Because coffee is a food product, we don't accept returns or exchanges. If something arrives damaged, wrong or missing, tell us within 7 days of delivery and we'll make it right.
Why we don't take returns
Every bag we sell is roasted to order in Erie. Once coffee leaves our hands, we can't know how it was stored or handled, so we can't resell it or pass it on to another customer. That's standard for food, and it's how we keep every bag we ship fresh and safe.
When we'll make it right
Mistakes happen. When they're ours, we fix them. Contact us within 7 days of delivery if:
- Your order arrived damaged, or a bag was torn or opened in transit
- You received a different coffee, size or grind than you ordered
- Something from your order is missing
Send us your order number and a short description of the problem. We'll reply by email, and you can send photos of the item and its packaging in your response. Once we confirm the issue, we'll send a replacement or refund you for the affected item.
Choosing your grind
We grind every order exactly as selected at checkout. Since the grind is your choice, we can't exchange or refund a bag because it wasn't the grind you wanted. If we ground it differently than your order says, that's our mistake, and it's covered above.
If a coffee isn't for you
Taste is personal, and not every coffee will be your favorite. We can't take a bag back over flavor, but we're glad to help. Tell us what you liked and what you didn't, and we'll point you to a coffee that suits you better next time.
Changes and cancellations
We roast to order, so we can only change or cancel an order before it's roasted. If you need to make a change, contact us as soon as you can. Once your coffee is roasted, the order can't be canceled.
Lost, delayed or stolen packages
If your order hasn't arrived when expected, contact us and we'll work with the carrier to track it down.
Once the carrier marks a package as delivered, it's no longer covered. We can't replace it if it goes missing or is stolen after that. If you're worried about a package sitting on your porch, consider shipping to an address where someone can bring it inside.
Please double-check your shipping address at checkout. We can't replace an order sent to an address that was entered incorrectly. For shipping times and costs, see our shipping policy.
Refunds
When we issue a refund, it goes back to your original payment method. Your bank may take several business days to show it.
Wholesale orders
This policy covers orders placed on our website. If you're a wholesale partner and something is wrong with a delivery, contact us directly and we'll sort it out.
Contact us
Reach us through our contact page. Put your order number in your message so we can find your order quickly, and we'll reply by email.